Discreet Shipping

All of our packages are shipped discreetly from our multiple warehouses in plain packaging, with “TheDistroGroup” as the name on the return address.

Order Fulfillment Time

Orders are usually shipped within 1-2 business days from the day the order was completed. Delivery time may differ based on variables such as the delivery method chosen, your location, delays in Customs, etc.

Shipping Methods within the USA

We use the United States Postal Service (USPS), DHL, UPS, and Federal Express to ship our orders.

Packages shipped using UPS and Federal Express are trackable and insured. If an insured parcel is not delivered as promised, we can issue a replacement or refund for you.

Unfortunately, we are not able to insure packages shipped through the United States Postal Service (USPS) or DHL, and we will not be liable for loss or damage of orders shipped via USPS (including all orders shipped to APO, FPO & PO Box addresses).

Sexology is not responsible for lost or stolen packages with confirmed delivery status.

Worldwide Shipping

Sexology ships products to over 250 countries worldwide.

International Customers and Shipping Choices

Buyers are fully responsible for complying with their country's laws, Customs regulations, taxes, and duties.

Sexology is not responsible for packages delayed or detained in Customs.

We offer Global Air Mail shipping, and International FedEx. Prices may vary depending on weight and size of the order.

We recommend the International FedEx option where available, as these packages are insured and traceable door-to-door. If your parcel is shipped by an insured or traceable method, we will replace or refund any shipments that are lost in transit (not held in Customs.)

Sexology is not liable for lost or damaged packages shipped using an uninsured shipping method (Global Air Mail.)

Shipping Costs

The charge for shipping your order is determined by the weight and size of the products ordered and the shipping method you choose. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping method.

Shipping Options

We ship from a dozen different warehouses across the United States and at times larger orders may be split and shipped from multiple warehouses. In this case you will receive multiple tracking codes and will be able to track each individual package. You will always pay a single shipping charge as quoted upon checkout. We pay the additional costs of multiple shipments when relevant.

Overnight and Second-Day Shipping

When calculating time frames for overnight or second-day delivery, be aware that orders are picked up from our warehouses Monday through Friday and not on Saturday and Sunday. Overnight and Second-Day Shipping orders placed before noon Eastern Time, Monday through Friday, will usually ship that same day. Orders placed after noon will ship the next business day. Overnight and Second-Day Shipping orders placed after noon on Friday will ship on Monday (or the next business day). Examples:

• Overnight: If your order is placed at 2 pm ET on Friday with overnight shipping, it will be shipped Monday, and will usually arrive on Tuesday.
• Second-Day: If your order is placed at 2 pm ET on Friday with second-day shipping, it will be shipped Monday, and will usually arrive on Wednesday.

We trust our delivery carriers, UPS, FedEX, DHL and USPS to do their best to deliver orders on time as advertised, but we cannot guarantee shipping times when carriers fall behind.

Backorder Items

Most products we sell are in stock at time of ordering to ensure prompt delivery of orders. Occasionally we advertise items that are not immediately in stock, that may take 3-5 business days to ship. Product availability is displayed on the product description page on the website. For example, an item that is in stock will show the following availability message on the product description web page:

• Availability: In Stock Now! (orders placed before noon, Eastern Time)

Shipping Exclusions

We do not ship to prisons, schools, or churches. We have automated filters for our ordering process that will prevent shipment to these locations. If you believe your address is triggering one of these filters unintentionally, please contact our Customer Service Center

Undeliverable Packages

If your order is returned to us as undeliverable (due to an incorrect address, missing apartment number, nobody available to receive a parcel, etc.) we will notify you by email.

If the delivery problem is determined to be due to an error on the part of

Sexology or of the delivery service, then Sexology will either replace the order for you or refund all charges, at your choice.